Shipping Policy
Shipping Policy
Last Updated: October 2026
At Mountoina, we aim to offer you the best shipping options, no matter where you live. Every day, we deliver to customers around the world, ensuring that we provide the highest levels of responsiveness at all times.
Free Standard Shipping: We are pleased to offer Free Shipping on all orders exceeding $59.99. All orders include tracking information so you can monitor your parcel every step of the way.
1. Order Processing
1 - 3 business days for order verification, quality inspection, and packaging.
2. In Transit
7 - 12 business days depending on destination and local customs handling.
3. Safe Delivery
Delivered directly to your door or local postal station with real-time updates.
1. Processing Time
All orders are processed and prepared for shipping within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.
You will receive another email notification when your order has officially shipped, which will contain your tracking number and carrier details.
2. Estimated Shipping Times & Rates
Shipping times vary based on geographic location and carrier performance. Estimated delivery times are as follows:
| Destination Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| United States & Canada | 7 - 12 Business Days | Free over $59.99 / Flat rate $5.99 |
| Europe & UK | 8 - 14 Business Days | Free over $59.99/ Flat rate $5.99 |
| Australia & New Zealand | 8 - 15 Business Days | Free over $59.99 / Flat rate $5.99 |
| Rest of the World | 10 - 20 Business Days | Calculated at Checkout |
Note: Processing time is separate from estimated shipping times. Unforeseen logistics disruptions, bad weather, or customs delays may occasionally extend transit times slightly.
3. Order Tracking
Once your package is dispatched, you will receive an email notification containing a tracking number and a link to trace your shipment. Please allow up to 24 to 48 hours for the tracking status to update on the carrier's portal.
If you have trouble tracking your order, you can contact our support team at ZaydenFinn2492@outlook.com with your order number.
4. Customs, Duties & Taxes
Please note that Mountoina is not responsible for any duties, tariffs, or local import taxes applied to your package upon arrival in your country. All fees imposed during or after shipping are the sole responsibility of the customer.
5. Wrong Address & Address Modifications
It is the buyer's responsibility to ensure that the shipping address entered is correct. We process orders quickly, so there is only a brief window to change or modify your address.
If you notice an error in your shipping address, please notify us immediately at ZaydenFinn2492@outlook.com. Once an order has been picked up by the logistics carrier, we are unable to change the destination address or issue a refund for incorrect details provided by the buyer.
6. Lost, Stolen, or Damaged Packages
Mountoina is not liable for products damaged or lost during shipping once marked as "Delivered" by the courier service. However, if your order arrives damaged or tracking shows no updates for an extended period, please contact us promptly with your order number and photos of the damage if applicable. We will work closely with the shipping carrier to resolve the situation and arrange a replacement or refund where appropriate.
Questions About Your Order's Shipping?
If you have any questions regarding your delivery status or shipping policy, please contact us:
✉️ ZaydenFinn2492@outlook.com